Legal

Privacy Policy

Last updated: 5 July 2026

This policy explains what data Living Manual collects and what it does not. The short version: your manual's content and your visitors' questions never touch our servers.

Who we are. Living Manual is operated by William Alexander, a sole proprietor doing business as Living Manual ("Living Manual," "we," "us"). You can reach us at william@williamalexander.co.

What this policy covers

This policy covers the Living Manual marketing website at livingmanual.ai, the purchase and licensing of the Living Manual plugin, and the license and update service the plugin talks to. It does not cover the data your own WordPress site processes when you run the plugin. On your site, you are the data controller for your documents and your visitors' questions, and this policy describes how that data flows.

What we never receive

The AI features run on your own Anthropic API key. When your manual is ingested and when a visitor asks the docent a question, that content travels directly from your WordPress site to Anthropic using your key. It does not pass through us.

We do not receive, see, or store your uploaded documents or manual content.
We do not receive, see, or store your visitors' questions or the answers the docent returns.
We do not receive your Anthropic API key. It is stored only in your own WordPress database.

Anthropic's handling of that content is governed by your agreement with Anthropic and their privacy policy.

What we do collect

Website analytics

The marketing website uses Umami, a privacy-friendly analytics tool. Umami is cookieless, does not track you across other sites, and reports only aggregate, anonymized usage such as page views and referring sources. It does not build a profile of you.

Purchases

Purchases are handled by Lemon Squeezy, which acts as our Merchant of Record and is the seller and payment processor for every transaction. When you buy a license, Lemon Squeezy collects your payment and billing details directly. We do not see or store your full card number. We receive limited order information from Lemon Squeezy, such as your name, email address, license key, order details, and country for tax purposes. Lemon Squeezy's own privacy policy governs the data it collects at checkout.

License validation and updates

To keep the premium features active and to deliver plugin updates, the plugin periodically contacts our licensing provider (Lemon Squeezy). These requests include your license key and the website address (domain) where the plugin is activated. We use this only to confirm that a license is valid and to count activations against your plan's site limit.

Support

If you email us for support, we receive your email address and whatever you choose to include in your message, and we keep it long enough to help you and maintain our records.

How we use data

To provide and maintain the plugin, including validating licenses and delivering updates.
To process your order and provide receipts, through Lemon Squeezy.
To understand, in aggregate, how the website is used so we can improve it.
To respond to your support requests.
To send you service messages about your license, such as a renewal or expiration notice.

Who we share data with

We do not sell your personal data. We share data only with the service providers that make Living Manual work: Lemon Squeezy for payments, licensing, and updates. We may disclose information if required by law.

Data retention

We keep order and license records for as long as your license is active and afterward as needed for accounting, tax, and legal obligations. Support emails are retained as long as useful for our records. Aggregate analytics contain no personal data.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal data we hold about you, or to object to certain processing. To make a request, email william@williamalexander.co and we will respond within a reasonable time. For data collected by Lemon Squeezy at checkout, you can also contact Lemon Squeezy directly.

Cookies

The marketing website does not use tracking cookies. Umami analytics is cookieless. Lemon Squeezy may set cookies necessary to process a purchase during checkout.

Children

Living Manual is a business tool and is not directed to children. We do not knowingly collect personal data from anyone under 16.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Significant changes will be noted on this page.

Contact

Questions about privacy? Email william@williamalexander.co.